"Our baby is doing well"

About: East Lancashire Hospitals NHS Trust

(as the patient),

My girlfriend gave birth at the Blackburn Birth Centre. She received good care and the nurses were helpful, they let her stay in the birth pool and have skin to skin contact. Our baby is doing well

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Response from Melissa Almond, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust

Thank you for your feedback regarding the birth of your baby at Blackburn Birth Centre, and thank you for taking the time to do so. I am pleased to hear that your baby is doing well.

It is lovely to receive such positive feedback about the care provided. We always strive to deliver safe, personal & effective care and I will ensure your comments are passed on to the team concerned.

If you would like to talk to one of our Patient Experience team so we can understand in further detail what made this a positive experience for you and your girlfriend we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Melissa Almond) on 01254 734087 or email me on melissa.almond@elht.nhs.uk

Many thanks and Best wishes

Melissa Almond, Patient Experience Facilitator

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