"Visit"

About: Burnley General Hospital

Excellent staff and although there was a wait I didn't mind as it was a Sunday evening

Treated really well and grateful to the staff

I would say the only negative was the TV on in the waiting room showing a grisly murder and corpse not sure it's appropriate for a waiting room

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Responses

Response from Burnley General Hospital

Dear Michelle

Many thanks for your feedback on your experience of the Urgent Care Centre at Burnley General Hospital and thank you for taking the time to do so.

I am so pleased that you felt you were treated really well and that you found the staff to be excellent.

How-ever, I do apologise about the programme on the TV.

I will ensure your comments are passed onto the team.

Many thanks again and Best Wishes

Helen Ritchie

Senior Patient Experience Facilitator

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