"Out Patients - Inefficient, archaic and a waste..."
About: Basingstoke and North Hampshire Hospital Basingstoke and North Hampshire Hospital Basingstoke RG24 9NA
Posted by Anonymous
Having to visit out patients on a monthly basis is a tideous and frustrating process I wouldn't wish on anyone. My first experience when told to book the next available app after my initial visit was that I had to wait 8 weeks. Subsequent monthly visits i have been in the "over book" category which I can only assume means double book or maybe triple book an appointment. I also have to insist on sticking to a 4 week window due to only having a 30 day prescription as I have been offered appointments 6 weeks ahead. When attending for my consultations I think the quickest I have been seen is 1hr 15mins after my app time (this was a 9am app) at worst it has been nearly 2 hours (this was a 1.30 app). To then not even get an apology and no acknowledgement of my time being wasted. This has recently been made worse by a letter received stating my next app in June has been cancelled and when phoning to rebook I have been told this can't be done. I have again stated my medication only lasts for 30 days so need to see someone and despite chasing and leaving messages for the consultants secretary I am still waiting. Overall an awful service that makes me feel extremely frustrated.