About: Queen's Hospital (Romford)

I came in with a pulse of over 150 and excruciating abdominal and back pain. I have been here now for over 10 hours and am yet to be admitted or discharged! I sat here for the majority of this time without pain relief. staff have promised to get pain relief for hours and never come back with it. I'm still waiting in ocean ward and I'm still without pain relief after asking for over a couple hours! This is not acceptable Queens!!!!!!!!!

Story from NHS Choices

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Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience and I apologise that you have had to raise these concerns.

If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service who will be happy to assist you anyway they can. You can contact them directly on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Nadeem Moghal

Medical Director

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