"Disappointed"

About: Norfolk & Norwich University Hospital

Had been struggling for months with really disabilitating migraines that were lasting 8 hrs a day plus. Finally got to see a consultant, clinic over ran and the nurses were stood about/ wandering saying they can't go home until the last patients seen, which was me. Then the consultant was extremely rude and off hand and made me feel as though I was stupid and wasting their time. Wouldn't want to see them again.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Dear Patient

We are very sorry to hear about your poor experience of our service and the fact that our staff were rude and dismissive after you had such a long wait to be seen. We will ensure that the neurology team receive your feedback. If you wish to make a complaint, please email complaints-team@nnuh.nhs.uk

Kind regards

Janice Bradfield

Senior Communications Manager

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