"I would like to make a comment ..."

About: Southampton General Hospital

(as a relative),

What could be improved

I would like to make a comment about the Norovirus that has now closed 5 wards in Southampton General Hospital. Having been a regular visitor to my mother-in-law for the past 5 weeks I have noticed how little the hand gels are used, by visitors and staff on entering and leaving the hospital. I have watched people on numerous occassions and staff generally don't use it at all and most visitors completely ignore it. On average 1 in 20 visitors are using the hand gels. Perhaps it would be a good idea for someone to visit Worthing hospital where there are large red banners across the ceilings and down the walls, at every hand gel point throughout the hospital, asking people to STOP and use the hand gels. This simple measure appears to work very well and while visiting there everyone used the hand gels. Come on Southampton General Hospital get this horrible virus out of the hospital and take some simple and cheap methods to hopefully remedy this situation.

Anything else?

I find it incredible that staff do not use the hand gels on a regular basis. They are not even used when coming round to take blood pressures and temperatures from patients. Surely they could be a carrier just as anyone else? This problem needs to be addressed as an urgent priority.

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Response from Southampton General Hospital

Hi Linda. Thanks for posting your feedback, which we have drawn to the attention of our department of infection and infection prevention. We do take infection prevention and hand hygiene very seriously, with strong preventative policies in place and regular monitoring of their implementation, plus practical measures such as hand gel dispensers around the Trust. You may have seen posters around the buildings asking people to stay away if they are symptomatic; we also recently took part in the Max4health hand hygiene campaign (http://www.max4health.com/). We'd like to know in which specific ward and department areas you experienced these issues, so that we can address them. Please let us know via our Patient Advice and Liaison team on pals@suht.swest.nhs.uk or 023 8079 8498.

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