"No existent community mental health"

About: Kent and Medway NHS and Social Care Partnership Trust

Following my discharge from hospital I have received virtually no support from mental health services responsible for West Kent.

I had to have argument with my 'no care' coordinator to get an appointment with a psychiatrist.

I was experiencing hypomania but there was no mention that I may have bipolar disorder.

I was offered no further appointments and ended up paying to see a private psychiatrist.

The care coordinator did not contact me for over a month, they then got the time of the appointment wrong and then didn't turn up at all.

I requested a change of care coordinator but have still yet to be contacted by anyone.

The care post discharge is shocking. I work on national guidelines for health conditions and I think in West Kent they are being used to wedge open doors and rather than to improve patients outcomes.

Shame you cant give a rating of 'no stars'

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Responses

Response from Kent and Medway NHS and Social Care Partnership Trust

Thank you for highlighting these concerns which do appear averse to our wish to provide robust aftercare when someone is discharged from inpatient services and ensure their recovery.

It would not be appropriate to discuss individual cases on a public website and it is unclear where you reside, beyond being in West Kent.

Could we therefore request that you contact the manager of either Maidstone CMHT on 01622 766900 or South West Kent CMHT on 01892 709211.

Ask to speak with the service manager who will be pleased to look into your case and see what can be done to better support you and others upon their discharge from hospital.

If you prefer to contact someone more independent, then you could call the Patient Experience Team on 01622 723207 or email patientexperience@kmpt.nhs.uk.