"ERCP Procedure"

About: Royal Preston Hospital

I was admitted into the Interventional Radiology Department as a day case for an ERCP yesterday. The first time I have ever visited Preston Royal and my first time under going this procedure. To say I was extremely nervous is an understatement!

However, from the moment of admission, through to discharge, I was thoroughly cared for by the most amazing group of staff. Each person made a great effort to put me as ease. Although the procedure is a little uncomfortable, the staff did everything possible to make it a smooth journey.

If I could name every member of staff who cared for me in this review I would, but the lovely sedatives given to me throughout the procedure, have dulled my memory in the most relaxing way! But I would like to give a special thank you to the Staff Nurse and the Consultant. Thank you for explaining everything so thoroughly and for your care and attention. I felt truly cared for as an individual and not just a number.

Thank you.

Julie Goldstone

Story from NHS Choices

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback and to tell us of your experience. It is always extremely pleasing to hear that the care provided was of the standard we aim to offer all our patients. Please be assured that your kind comments have been shared with staff in the Radiology Department.

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