"Still in shock"

About: Gateshead Health NHS Foundation Trust

I was in a RTA at 8-15 on the 23/05/16, after 3 hours stuck in my car while the fire brigade cut the roof off and waiting for a ambulance I was taken to A&E only for whoever was in charge that night to tell the ambulance me to put me on a chair in the waiting room, now I realise I hadn't broken anything although they didn't no at the time no consideration was taken for my pain or the trauma I had just been through. I sat in shock for approx a hour until I was called into a room to find out it was only to get my blood pressure taken and it would be at least 3 hrs until I saw a doctor, I was so upset I signed myself out I cudnt take anymore upset. For what I had been through the treatment or lack of it was disgraceful.

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Response from Gateshead Health NHS Foundation Trust

We're so sorry to hear that you have had a bad experience at the QE. We'd be keen to understand what's gone wrong, and how we might be able to learn from this. If you'd be interested in telling us more about your experience please contact our PALS (Patient Advice and Liaison Service) on 0800 953 0667 or pals@ghnt.nhs.uk

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