"PUCC /A&E DEPT"

About: Homerton University Hospital

I have been attending the walk in clinic for the past 3 weeks for daily dressing change, and have found the staff nurses to be extremely helpful and friendly, leaving me with a smile on my face due to their kind and comforting words regarding my healing.

However, I must say that it is galling to find that on many an occasion I have witnessed only one nurse attending to a high number of patients from both the walk in clinic and A&E. This leads to overburdened staff and irate patients as they sit and wait for 3 and a half hours to be attended to due to lack of staff. This is a serious cause for concern since there is a dangerous possibility of patient care and health and safety measures being compromised. This is certainly an area within the hospital which is in dire need of rectification!

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Responses

Response from Homerton University Hospital

We are very pleased to hear you have had such good care from the nurses and thank you for telling us about your concerns about the A&E walk in clinic. We take patient safety very seriously and your feedback has been passed to the service. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns.

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