"took a year to finally meet my consultant"

About: Whipps Cross University Hospital

ENT dept

Everytime an appointment was booked with ENT I was told it is with going to be with my consultant or a member of their team each time i requested to see only my consultant but instead I saw any member of staff from the ENT team, I had to explain my problem/issue regarding my nose(breathing problem) over and over again at each appointment everytime which was not nice, upsetting and stressful. i finally after a year and half on the waiting list i finally met my consultant, who was great and understanding i was put on the waiting list for my operation and had my operation within 3 months!

on the day of my operation i was so happy and am so glad i was placed in

Plane Tree centre.

Staff at plane tree centre were so helpful and understanding and caring, good customer service. The consultant did a great job.

Story from NHS Choices

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Response from Whipps Cross University Hospital

Thank you for taking time to share your experience with us. We are sorry that it took so long for you to meet with your consultant – this must have been upsetting and we apologise for this.

We are pleased to hear that you have now had your operation and were cared for by your consultant and all the staff involved.

Your kind comments have been shared with the Plane Tree staff as they will be happy to see your feedback.

Best wishes

Barts Health NHS Trust

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