"Hull & East Yorkshire Women's & Children's Hospital"

About: Hull And East Riding Hospital Hull Royal Infirmary

(as the patient),

In Spetember 2009 I attended the Women's and Children's Hospital for a sterilisation procedure. The consultant and nursing staff were lovely and looked after me very well. The procedure also went went.

My only concern was how I was spoken to on the reception when I attended that morning. Looking back I wish I had spoken to someone about it on the day but I felt a bit stupid about it.

When I attended the person on the reception (who just looked like a security guard, with no sign saying patients should speak to them) was deep in conversation with another member of staff, and didn't speak to me when I hesitated at the desk, as I was unsure where to go to be booked in. As I felt I needed to look for someone else I walked on. Realising that the hospital was not officially open for 'office hours' (as it was approx. 7.45am) and no other staff where around I walked back to the person on the reception.

The receptionist gave me quite a sarcastic remark using a tone I didn't like, and then laughed at me. As I was feeling nervous I didn't respond and just went to where they had redirected me. The comments made me feel foolish as I didn't find it obvious that I should have spoken to that person. This person had no idea why I was being admitted into hospital had no right to make any sort of comment the way they did. It made me feel like I was putting them out.

Luckily the rest of the staff etc were great as previously mentioned but I feel that if they'd been like that with me, they could do it to someone vulnerable. In a normal situation I would have questioned this manner but as I was nervous I left feeling like an idiot thanks to this person, and said nothing.

I hope, if they still work there, that there attitude changes.

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Responses

Response from

Dear Shelley66 Many thanks for placing your posting on the Patient Opinion website. We are sorry to hear that you were greeted less than cordially and that this overshadowed an otherwise positive experience of the hospital staff. We would like to encourage you to contact the hospital’s Patient Advice and Liaison Service to enable them to look into this matter in more detail. They can be contacted either in person at Hull Royal Infirmary or Castle Hill Hospital, by telephone on (01482) 623065 orby email We will ensure that your kind remarks about the nursing and medical staff are passed on as it is always a pleasure to receive positive feedback. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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