"Very bad experience at Coral Ward"

About: Queen's Hospital (Romford)

My wife had to stay in Coral ward for about a week after caesarean, 6 months on and she still cant forget the horrible experience. The nurses were very rude and unhelpful. The partners are not allowed to stay in ward after 9pm even on the delivery day, I had to leave her and the baby with this ward overnight and each time i come back in the morning to see her crying. Not sure why the nurses expected a first time mum to take care of the baby herself the same day after operation.

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Responses

Response from Queen's Hospital

Thank you for taking the time to leave feedback regarding your wife’s stay on Coral Ward. I am sorry your wife had such a difficult experience during her stay. I would like to offer you and your wife an opportunity to discuss the care and treatment your wife experienced. If this is something you would like arranged please contact our Patient Advice and Liaison team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Your feedback will also be passed on to the Divisional Nurse for this Area.

Yours Sincerely

Kathryn Halford

Chief Nurse

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