"My stay in the Cardiology Ward"

About: Forth Valley Royal Hospital / Cardiology

(as the patient),

I've very recently had a planned admission to the Cardiology Ward in FVRH, arranged by my wonderful Consultant, Dr Glen, who I've been seeing on an Outpatient basis for quite some time now and from whom I've been receiving incredible care ever since. All I can say is that I can extend those compliments to every single Staff member in the Cardiology Ward, they all managed to create a very homely atmosphere, treating every single patient with the biggest respect and going way above the Standard of Care they have to deliver, caring for the patient as a whole, mending hearts not only from a physical point of view!

Because my condition is often lowering my quality of life quite a bit, it's been a roller coaster of emotions for me along my patient journey, but every Staff member I have come across so far (and that has been quite a lot! ) has been so incredibly caring and kind to me, I wouldn't want to start mentioning names as I would feel heartbroken about forgetting to mention somebody, so I want to say thank you from the bottom of my heart to everybody working in the Cardiology Services, inpatient as well as outpatient in FVRH, including Doctors, Nurses, Catering/Housekeepers, Volunteers as well as Administration Staff, I always feel safe in your hands!

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Responses

Response from NHS Forth Valley

Dear Little Heart Beat

Thank you so much for taking the time to leave such lovely feedback about your recent experience.

I have shared your feedback with all the staff that supports the Cardiology Ward, they were delighted to hear that your experience was such a positive one and pass on their sincere thanks.

The team work very hard to ensure they delivery high quality person centred care, it is wonderful for them to see their hard work and dedication being recognised.

I hope that you are recovering well and would like to wish you all the very best.

With kindest regards

Carolyn Probert

Senior Charge Nurse

Cardiology Ward

Forth Valley Royal Hospital

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Response from NHS Forth Valley

Dear Little Heart Beat

Thank you for taking the time to post your comments about your experience in Forth Valley Royal Hospital. Your feedback is greatly appreciated.

It is always good to be able to share positive feedback from patients which reflects the staffs compassion, hard work and dedication.

I have shared your feedback with the Customer Support Team and their team that supports the Cardiology Ward.

I hope that your recovery is progressing well,

Best wishes

Sandra West

Business Support Manager

Serco

Forth Valley Royal Hosptial

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