"Amazing service from Bootham Park Crisis Team"

About: Tees, Esk And Wear Valleys NHS Foundation Trust

(as the patient),

I really want to thank the Bootham Park Crisis Team. I couldn't have had a better or more considerate treatment had I been royalty. A very sincere thank you for an amazing service and for the follow up session, especially given that it was in the week of the junior doctors' strike. I really felt safe under their care.

My family were also consulted during this time and were struck by the professionalism and modern approach to mental health.

Well done and thank you again.

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Responses

Response from Matthew Thompson, Patient Experience Team, Tees, Esk and Wear Valleys NHS Foundation Trust

Thank you so much for your valuable feedback which has been passed on to the York Crisis Team. We realise that it must have been a difficult time for you and your family and we are happy that you received “an amazing service” both during and after your care. We are pleased that all of the staff you had contact with made you feel safe and helped support you and your family through the crisis.

Corinne Aspel Lead Senior Nurse Patient and Carer Feedback Team. 0191 333 3050

Corinne.aspel@nhs.net

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