"Exceptional Care."

About: Wansbeck Hospital

On Thursday 19th May 206 I underwent a operation on my right leg.

Firstly I would like to thank all the staff on Ward 15.

From my initial contact with the reception staff to the dedicated nursing staff.

Nothing was to much trouble I was shown dignity and respect at all times.

The nursing staff explained what to expect whilst I was on the ward, all my questions were answered.

All the staff on Ward 15 are a credit to the hospital and should be congratulated on this.

Next I would like to show my appreciation to the staff in the Recovery ward, especially to the nurse that was assigned to me during my recovery, they were very professional in their care.

Please could this be passed on to them.

Last but not least the Surgical Team and Anisthetics Team.

I saw a member of the surgical team on the ward, the doctor explained what to expect from my operation and all my concerns were answered, the doctor was extremely professional in their approach.

I was shown dignity and respect at all times.

I then met a member of the Anisthetics team who discussed what type of care I would receive prior to my operation, this doctor was very understanding and extremely professional.

All in all the medical team that were involved in my care are, Dedicated and Professional, and are a credit to the Wansbeck Hospital.

Well Done.

Story from NHS Choices

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Response from Wansbeck Hospital

Dear Mr Barber,

Thank you ever so much for sharing this with us.

Your review was, for me, such a joy to read. I know our teams on Ward 15, our recovery and surgical staff will be thrilled to receive your kind messages and to know, all their hard work and dedication to patient care is appreciated.

I do hope that you’re recovering well following your operation and are managing to get around well on your right leg. Please know that should you need us in the future our teams at Wansbeck hospital will be on-hand with any support you may need.

All the best,


Annie Laverty – Director of Patient Experience

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