"worst community midwife service possible"

About: North Middlesex Hospital

I cannot express how frustrating my experience has been with my antenatal care, so much that after 16 weeks I am switching to another hospital.

My first scan appointment was cancelled without any reason and without being notified. I basically found out when I turned up for the appointment! I was booked for the day after which means 1 day and half taken off work for me and my partner.

Then at my 16 weeks follow up, the letter I was sent had no address or location, so I called both numbers given (community midwife and birth center). I called those numbers non stop for 3 days! Can you imagine, for 3 days I left messages and no one has ever called me back! I found out from the antenatal dept receptionist that my appointment was again cancelled! This is shameful, how can this be called a "service" when they cannot operate basic function such as answering the phone or at least give a call back.

This has been a nightmare and caused a lot of stress by sheer incompetence, and to be honest, it doesn't inspire trust as it clearly show that the midwifes don't care at all about their patients.

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Responses

Response from North Middlesex Hospital

So sorry you experienced a poor standard.

Your first point of contact with the midwifery team should be positive and this is not the standard we expect our patients to receive.

I am the head of midwifery, g.slevin@nhs.net and will be discussing in detail the issues you raised highlighting the inconvenience you experienced and what effects this has for our service

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