"Excellent in every way"

I have taken my mother to the cardiac unit twice in the last two months for consultations.

We were there almost two hours for the first appointment.

We arrived early and were seen almost straight away.

My mother had several tests and between each test I don't believe we waited more than 5 minutes. Each member if staff we saw was friendly and efficient.

They explained things clearly so that we understood everything but never in a patronising way. It was the same experience on the second visit.

Many thanks to all the staff.

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Responses

Response from Heatherwood Hospital

Dear Ellie

Thanks for taking the time to leave your feedback on your Mum's visit to cardiology at Heatherwood Hospital.

I'm pleased to hear it's been a positive experience for you both.

We are very lucky to have a great team who do their very best for patients every day.

Thanks for thinking of us

Kind Regards to you both

Claire Marshall

Head of Patient Experience

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