"Staff nurse in charge"

I visited the minor injuries on 18/05/16 at 20.10. My daughter was in lot of pain with a big blister on bottom of foot that had come up and needed treatment. When i arrived there was nobody in waiting room or cubicles just four nurses. I was spoke to by the nurse in charge who asked why i was coming in at that time and was gonna make them all late. I was was disgusted by that remark and i know that they dont finish till 20.30.

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Responses

Response from Accrington Victoria Hospital

Many thanks for your comments regarding your experience with your daughter at the Minor Injuries Unit at Accrington Victoria Hospital and thank you for taking the time to do so. I do hope your daughter is recovering from her injury.

I am so sorry for your experience and I would appreciate it if you would contact me to provide more information so that I can investigate further. I can be contacted on 01254 734471 or you can email me on helen.ritchie@elht.nhs.uk

Again, I apologise and hope to hear from you soon.

Kind regards

Helen Ritchie

Senior Patient Experience Facilitator

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