"Went in OK came out with an infection!!"

About: Torbay Hospital

Had a cystoscopy. Very painful.

Felt that consultant was in a rush and oblivious to my pain.

Not given very much information. The next day I was in pain and shivering.

Saw my GP with urine sample.

Diagnosed infection and now on antibiotics.

Just how well do they clean the camera and other equipment?

Just hope I never have to go back!

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Responses

Response from Torbay Hospital

Dear Urology Patient,

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days.

PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to pals.sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

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