About: Queen's Hospital (Romford)

Maybe a Rheumatology nurse should phone me back instead of writing rude things in an e-mail to their secretary.

Shocking service, all i have been trying to do for the last two months is ask for help and advice because I am in so much pain at the moment I don't know what to do. No one has even had the decency to ask me and phone me back, responded to letters or returned messages and voicemails. All they're interested in is 'passing the buck' 'I didn't get your message, I have done this, I haven't done that'. Pathetic.

Story from NHS Choices

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Response from Queen's Hospital

I would like to apologise for your experience. It is important that patients are able to access the help and support they need. Please can you contact the Patient Advice and Liaison service on 01708 435454 or by emailing PALS@bhrhospitals.nhs.uk who will ensure this is followed up.

Yours Sincerely

Nadeem Moghal

Medical Director

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