"I was admitted to this hospital in January 2016."

About: Castle Hill Hospital

I was admitted to this hospital for an ankle fusion on my left ankle. The minute I was placed under the care of the consultant and their staff team I was treated with great care, concern, patience, respect and kindness by all staff. The consultant was reassuring and discussed the procedure in great and specific detail. The Nurses and ward staff showed great empathy and were very kind to all members of the public on the ward, even if some of the patients treated them like they were servants. The ward staff were never given a minute to spend any time with the elderly and demanding patients who were sometimes rude and spoke to the staff with no manners.

I had a lot of sympathy that the staff were treated to abuse from some patients and were not appreciated by some of the patients and their families . I personally was very pleased and satisfied with all aspects of my care and treatment from the care team. The nurses who dispensed the medication were very much under pressure and need more time to conduct their duties in a more safe and timely manner.

The nursing auxiliary staff were very kind and caring and made my time on the ward more pleasant and stress free. I cannot give all the care team enough praise and thanks for their dedication, professionalism and commitment to their roles and duties.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Castle Hill Hospital

Thank you for taking the time to add your comments to the NHS Choices website.

It is always a pleasure to receive such positive feedback from patients and their families.

We will ensure your kind comments are shared with the Orthopaedics team.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} of {{total()}} people think this response is helpful