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Medical Assessment Unit 5 star treatment

Story from nhs.uk

"Medical Assessment Unit 5 star treatment"

About: Frimley Park Hospital (Frimley)

I was referred to the Medical Assessment Unit by my GP and attended today at lunchtime. From the moment I arrived to when I was discharged I was treated with nothing but the utmost care, concern and courtesy. I was worried due to severe headache and numbness in the face but it was diagnosed as Bells Palsy and the condition and treatment was explained in a calm, helpful manner that the lay man could understand.

The staff from nurses, doctors and all the ancillary staff that keep the hospital running are terrific with a calm efficient and caring manner. The NHS at its very, very best.

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Responses

Response from Frimley Park Hospital 7 years ago
Frimley Park Hospital

Submitted on 21/05/2016 at 09:30
Published on nhs.uk on 22/05/2016 at 02:31

Dear Tony

Thank you for taking the time to leave your feedback on your trip to our Medical Assessment Unit.

I'm pleased to hear that your experience was a positive one and you felt reassured with the treatment.

We are very lucky to have a great team who try and treat patients as though it were their own family in front of them.

The team will be delighted to read your comments, and feedback like yours makes it all worthwhile.

Kind Regards

Claire Marshall

Head of Patient Experience

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