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Helpful from the outset!

Story from nhs.uk

"Helpful from the outset!"

About: Wrightington, Wigan and Leigh NHS Foundation Trust

As an adult I've never been treated at WWL hospital and my first time is fast approaching and if the care and attention I receive as an out patient or inpatient is anything like I have received from the Appointments Centre I have no concerns at all!

I've been referred by my GP as an urgent and I rang and spoke to the receptionist in the appointments centre and all I can say is that they are an angel! They completely out me at ease, they were lovely, polite and friendly and took the time and effort to help me and I felt so much better for just having spoken to them.

I couldn't be more thankful that it was this receptionist that I spoke to on the day I phoned and if the rest of the staff are as helpful and caring as them I'm in for some fabulous treatment.

Please do pass on my utmost thanks!

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust 7 years ago
Susan Heighway
Patient Relations / PALS Manager , Patient Relations / PALS,
Wrightington, Wigan and Leigh NHS Foundation Trust

Submitted on 02/06/2016 at 13:49
Published on Care Opinion at 15:15

Thank you for your posting and your positive comments in respect of your experience when talking to the Appointments Centre staff. I will share this with the Health Care Operations Manager to cascade to her staff. May I take this opportunity to wish you well with your forthcoming appointment and any treatment required.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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