"my vist to a and e"

About: Horton General Hospital

visted a and e as I was having breathing problems and spasms at home spoke to 111 they then said go to a and e so I did when I got there one nurse was brilliant and the other one was okay but when they took my bloods they made me scream out as it was painful as they didn't put needle in gentle and then they moved me after doing ecg and everything and one nurse said that they were gonna get me some oxygen for my breathing and didn't and then I was sat around waiting for doctor to come for a few hours ,

I didn't get any pain relief or anything until went for x- ray and then they discharged me without any paperwork or anything and they were also talking about me to each other and I felt like i didn't want be there and everything i don't think this right as it should be confidentially information between nurses and doctors not everyone to talk about my case , I think this is very bad and unprofessional .

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Responses

Response from Horton General Hospital

Thank you for your comments regarding the Accident and Emergency department at the Horton General Hospital.

I am very sorry that your care lacked the respect that we expect all our patients to receive.

Please be assured that your feedback will be passed onto the service managers responsible for A&E. We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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