"poor caring and poor support"

About: Cheshire And Wirral Partnership NHS Foundation Trust

Sadly, i have a couple of family members who suffer from serious mental health difficulties, and have had to deal with CWP regularly for years

The way CWP treat service users and their families and carers is appalling; they regularly shun service users / patients and ignore the views and requests for help made by family members.

Caring for my loved ones continues to be a daily struggle and has been extremely difficult for many years.

As a result of the strain and trauma that I have experienced trying to care for my loved ones on my own

I am now suffering from mental health difficulties myself.

I will be writing to the Secretary of State and to my MP shortly with a full explanation and documented evidence regarding the lack of support and poor caring by CWP.

At least I will know that i've done everything I can to try to help my loved ones.

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Responses

Response from Cheshire And Wirral Partnership NHS Foundation Trust

Dear Anonymous,

I am very sorry that you have needed to bring this to our attention and that both you and your family have experienced a poor level of service. We would welcome the opportunity to talk about this further with you in the hope that we can understand your patient journey and that of your family to hopefully learn how we can improve your experience.

If you could contact me on 0800 195 4462 or email us at pals@cwp.nhs.uk then I can hopefully take some further details from you.

Again, I am sorry for the distress both you and other family members have experienced and I do hope to speak to you in the very near future.

Kindest regards.

PALS Officer