"Poor appointments' service"

About: University Hospitals Of Leicester NHS Trust

(as the patient),

I was referred for an ultrasound, by my GP at the beginning of May. This was in the context of a cardiac A & E admission a couple of weeks earlier. I heard nothing. Ringing today  —I left it two weeks—I am told that UHL radiology is not yet 'releasing' June appointments, they are not made until next week, just a few days before June starts. I was advised to ring back next week. This is hardly an appointment service worth the name - looked at from the point of view of a patient, or this patient in particular. I feel frustrated and annoyed, and incredulous. Why is the so-called service run like this? (I am a wholehearted supporter of the NHS).

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Communications Officer, University Hospitals of Leicester NHS Trust

Dear Reviewer,

Thank you for taking the time to post your comments. We are sorry to hear about your recent experience. We have passed on your concerns to our Patient Information and Liaison Service who will investigate this further for you.

We'll take on your feedback to improve our service for the future.

Kind regards,

Communications Team

  • Another NHS Supporter thinks this response is helpful
    {{helpful-1}} of {{totalOthers()}} other people think so too

Update posted by Another NHS Supporter (the patient)

Thank you

I look forward to being told exactly how 'my feedback’ is ’taken on’ in order to improve the service for the future.

Meanwhile I note that, after phoning appointments again, and expressing my astonishment and frustration again, and indicating I had resolved to call every day until I did have an appointment… I have an appointment. Thank you.

But this does not change matters on my substantive feedback: "Why is the so-called service run like this?”

I do not know exactly which of my actions shifted things in this specific instance, but I have posted on my own Facebook page a list of conclusions and advice.