"The total compassion which the ..."

About: University Hospital Of North Durham

(as a relative),

What I liked

The total compassion which the staff on Ward 6 showed my mother who sadly passed away through natural causes. The staff were very attentive to my mothers needs and also to the family members. There seemed to be nothing the staff would not do to make my mother comfortable. Both day and night shifts need to be praised for their efforts. A special thank you to the nurse on days and also to the nurse on nights. Their attention to detail and professionalism were exceptional. Thank you.

As I said you guys have a good team. Please keep up the good work.

What could be improved

To be honest there really is nothing which could be improved on Ward 6.

However, the signposting around the Hospital is very poor. As a stranger to the Hospital I found it very difficult to find the visitors car park and then the entrance at night is quite difficult to find.

Anything else?

A special thank you to the loyal WRVS staff who made a difficult time that bit easier.

The Hospital clergy were also very good and attentive to my Mother and family members.

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Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774