"Very poor admissions process"
About: Northumbria Specialist Emergency Care Hospital Northumbria Specialist Emergency Care Hospital Cramlington NE23 6NZ
I brought my very ill mother into Cramlington Hospital on Friday 12 February 2016 at approximately 21:30 as I understood that the hospital was for patients who were in a critical condition.
We waited three hours to be seen by a triage nurse which I find unacceptable considering my mother’s poor state of health.
What has annoyed and disappointed me was that my mother was clearly very very poorly but the other patients appeared in no way to be in a critical condition, they were all sat around laughing and joking and to my amazement they were all seen before my mother.
There clearly is no system in place to check if patients need to be at a critical care hospital and if they have a minor ailment then they should be sent to Wansbeck or North Tyneside immediately to free up valuable doctor and nurse time to deal with the critically ill.
She was seen immediately by the doctor once the triage nurse had seen her as they were clearly very worried about her poor state of health.
She was diagnosed with pneumonia and my mother was admitted and we finally got to a ward at 5am.
I now wish in hindsight that I had phoned an ambulance but as I was able to drive I through that this would be the best option of getting my mother to hospital and free up ambulances for other sick people who had no alternative to get to hospital.
My mother’s condition deteriorated and she ended up in critical care and was diagnosed with H1N1 and very sadly passed away on the 21 February 2016.
The care that she received in critical care was very good.
Having read other people’s reviews on here complaining of similar issues regarding the time taken to be seen in A & E I wish I had read these before I decided to bring my mother into Cramlington Hospital, when a loved one is seriously ill that would clearly be the last thing on my mind.
The system is not working and needs to be sorted out to avoid other patients and families having to experience a poor and stressful admissions process.