"My mum's care was excellent"

About: Norfolk & Norwich University Hospital / Accident and emergency

(as a relative),

My Mum was admitted to the Accident and Emergency at Norfolk and Norwich University Hospital on the afternoon recently. The care she received was excellent. The staff were also very caring of myself and my family at a time which was very traumatic for us. My mother was transferred to the critical care complex where she also received excellent care from Nurse Emma. Again, all staff were very understanding and caring towards me and my family. Nurse Emma gave me clear information as well as a realistic understanding of the situation. She cared for my mum overnight and was available to speak to me on the phone early next morning to explain what was happening. I am very grateful that my mum received such good care at such a crucial time.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Dear Family Member

We hope your mum is making a good recovery following her emergency admission and spell in the critical care unit. Thank you for telling us about her care and the way in which the staff were caring when your family was faced with such a worrying situation. We will pass on your kind comments to the matron and I am sure Nurse Emma will also be pleased to receive your feedback.

Kind regards

Janice Bradfield

Senior Communications Manager

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