"Lack of planned treatment"

About: Bishop Auckland Hospital

I have been due to have knee arthroscopy surgery after seeing the doctor at BAGH early part of the year. I have asthma so after my preassesment was told I would be admitted into the HDU and last on the admission to surgery list.

I have to have surgery at Darlington and this has been cancelled twice now with a new date planned for the 13/6/16. If this is also cancelled I will make a formal complaint through pals and the chief executive. I am a registered mental health nurse who is unable to work as I have repeatedly fallen down and both knees have the same problem. I only want my surgery done so I can recover and return to work.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Bishop Auckland Hospital

Dear Lynn

Thank you for providing feedback on your recent experience regarding the cancellations of your surgery.

I am very sorry to hear that you are unhappy about the operation being cancelled twice.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} of {{total()}} people think this response is helpful