"Cancelled appointment"

About: Frimley Health NHS Foundation Trust

Back in January at my last appointment a follow-up was booked for this week.

When I didn't receive the usual text reminder I called the hospital to confirm the time. After spending the best part of two hours dialling and re-dialling and either getting an engaged tone or numbers that just rang until I was cut off I finally spoke to a receptionist who advised me the appointment had been cancelled in March.

Unfortunately no-one had informed me and the appointment had not been re-scheduled. I then got passed to another department to sit in a phone queue for another half hour only to be told that there were now no appointments available until the middle of July.

I'm far from impressed.

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Responses

Response from Frimley Health NHS Foundation Trust

Thank you for taking the time to leave your feedback on your appointment issues.

I'm very sorry that we've let you down.

I would be really grateful if you could provide me with more details so I can direct your issues to the appropriate hospital and department.

My email address is claire.marshall@fhft.nhs.uk

Thanks for raising your concerns

Kind Regards

Claire Marshall

Head of Patient Experience