"No communication"

About: West Park Hospital

Currently an inpatient on Birch ward and I have to say the communication between staff and between staff and patients is non-existent. Decisions have been made regarding my care plan which have not been discussed with me leading me to feel like a bystander in my own life. The majority of staff treat the place like a holiday park and spend a lot of their time reading the newspaper or playing with their phones when they should be providing support to the patients. When I asked to leave because I do not think the environment is very supportive or right for me I was threatened with the use of the mental health act.

I know enough about mental health services to know that the MHA should not be used to get patients to comply. Since arriving here I feel I have not been listened to and my mood has deteriorated massively. I have been made to feel that although I am an 'informal' patient I have no control of my life and that I am constantly being accused of causing my inconsistent blood results.

I have been a patient on this ward 3 years ago and I thought at that time the service was fantastic but there are so many issues that are unsatisfactory on this admission that I would not recommend this ward to my worst enemy.

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Responses

Response from Corinne Aspel, Lead Senior Nurse – Patient Experience, Tees, Esk and Wear Valleys NHS Foundation Trust

We are sorry to hear that you have felt unhappy with the treatment you are receiving and that you feel decisions have been made without your involvement. Please be assured that your comments have been fed back to the Senior Clinical Team and an investigation into these issues will be pursued.

The ward has processes in place to ensure ample communication between staff and between staff and patients occurs. The ward team are continue to work hard to improve all aspects of communication with patients.

The Ward Manager is going to conduct a review including meetings with staff to ensure all staff conduct themselves within the Trust’s Values and Behaviours framework.

The Locality Manager Jacqui, Nurse Consultant Jason or Ward Manager Paul would be happy to meet with you to discuss the concerns you have raised if you feel this would be of help to you.

If you would like this to be arranged please contact Corinne Aspel, Senior Nurse Patient and Carer Experience, 01913333566 or by email Corinne.aspel@nhs.net

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