"Theatre staff, Recovery ward staff"

About: Leicester Royal Infirmary

(as the patient),

What I liked

Theatre staff, Recovery ward staff

What could be improved

The staff on Ward 8

Anything else?

12.2 arrived at the hospital at 7.15am for surgery on my nose. I was last in so got to recovery about 11.50, at 12.30 they were trying to get me a bed on ward 8 ( there was a space but no bed) at 2pm it was decided by a nurse on ward 8 that i could go up on a trolley as long as i was happy to sit in a chair. when I went up nobody knew i was due there.eventually one of the nursed came to the desk and asked another nurse to take care of me they moaned well I have already got 4 things on the go. The nurse then proceeded to take my blood pressure & then left for over another hour I started to feel sick because I had not had anything to eat or drink apart from water so I told my husband that I wanted to discharge myself, he asked a nurse at the desk and they said somebody would be with us soon.15 mins later i decided to get myself dressed and just leave. Once dressed I went to the desk so they could take the needle out of my hand and the nurse said i needed to go back to my chair so they could take the needle out. When I told the nurse I wanted to go because i felt sick from not eating they were shocked that I had not been given a warm drink and something to eat, the nurse advised me to have something to eat while i waited for my medication they got me a sandwich (I also mentioned to them about the sick note the consultant advised me that I would be off work for 2 weeks and the ward would do the sick note). at 4.15 i go to the desk to see if my medication has arrived yet and was informed that it can take a couple of hours for this to which i replied I was ready to come back to the ward at 12.30 the nurse then chased it up.4.40 ish ready to be signed out all i was waiting for was nose drops which the nurse could not even tell me when to start taking them and I later found out from a visit to my doctors that I am supposed to take them for 6 weeks this was not on my medication! I then mentioned the sick note and they asked me if i had mentioned this to any of her colleagues I am still waiting for this

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Responses

Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Thank you Communications Team Leicester’s Hospitals

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