"Excellent clinical practice delivered with care"

About: Castle Hill Hospital

I attended Castle Hill Day Surgery Unit 3 under the care of the Trauma and Orthopaedic Team on the 6th of May for surgery on my hand. A visit a week prior was arranged for pre assessment and besides the usual swabs, I was given lots of information on what to expect on the day and my individual needs were noted (I have a disability). A singular issue re stopping a medication was outstanding and the Nurse checked with the Dr and rang me at home the next working day to confirm cessation.

I duly arrived for the procedure and received warm welcome, clear information on what would happen and I was offered support with dressing/undressing needs due to my disability. Although the clinical staffs was very thorough and professional, they were keen to check on your well-being and any requirements that you may have, leaving me feeling very comfortable and confident regarding the procedure and the fact that I was being treated with dignity and as an individual.

A big thank you to all the staff on Day Surgery Unit 3, you are a credit to Castle Hill Hospital and to the NHS.

Story from NHS Choices

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Response from Castle Hill Hospital

Thank you for taking the time to add your comments to the NHS Choices website.

It is always a pleasure to receive such positive feedback from patients and their families.

We will ensure your kind comments are shared with the Day Surgery Unit 3 team at CHH.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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