"Cardiac problem Emergency Department."

About: King's Mill Hospital / Accident and emergency

(as the patient),

I had both poor and very good experiences whilst having investigations for a cardiac problem. I was admitted by ambulance in the early hours to the Emergency Department at Kingsmill Hospital - sadly my experience there was really poor, apart from a short review with a nurse and then some time later even shorter one by a doctor I was placed in a cubicle and remained there for about 4 hours for a bed. During that time I saw no one apart from one staff member who briefly came in and walked out again and seemed surprised I was there.

I alternated between sitting on a hard chair and trying to sleep on the hard trolley which had no pillow or blanket.

I was admitted with chest pain and a very irregular and at times fast heart rate but had observations of these recorded only a few times shortly after admission. I was not told how to contact staff and had no water available and no one seemed to walk down the isles between the cubicles.

I am a NHS worker on an acute hospital ward and know we are all really busy and short staffed but I think for no one even to see if I was OK was really poor.

Thankfully the next time I had a rapid irregular heart beat I was taken to QMC A&E department and transferred to resuscitation room with exactly the same symptoms and the care received there was excellent.

Sorry to complain as have had excellent service from cardiology out-patients at Kingsmill but my A&E experience was a night from hell.

Thankfully now all is sorted as was referred to Trent Cardiac Unit.

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Responses

Response from King's Mill Hospital

Please accept our sincere apologies for the delay in responding to your comments of 11 May about your experiences in the Emergency Department at King’s Mill Hospital.

Thank you for taking the time to share your feedback and I am sorry to hear that the service was not to the high standards that we expect, which is disappointing.

We would welcome an opportunity to learn from your experiences and understand how we can improve our services. If you would like to discuss this further, please contact the Patient Experiences Team on 01623 672222 or email pet@sfh-tr.nhs.uk

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