"Visit to A&E and subsequent transfer to SAU"

About: East Surrey Hospital / Accident and emergency

(as the patient),

I was taken by ambulance to A&E just after 2. 00pm with acute pain, 5 days after a gall bladder removal. I did not see a consultant until 12.30 am, who made a probable diagnosis of escaped stones during operation. The consultant said an ultrasound scan was needed to confirm this and would find me bed somehow until the morning.

Having been stuck in A&E all that time I requested I be allowed home to wash and change and return the next morning to SAU which was where he wanted me to go. I was told to arrive there at 8.00 am latest and given pain relief and allowed out.

On arrival at SAU nobody knew anything about me. Later in the morning another consultant came and examined me & said I had to remain in hospital. The scan was done and I spent until 7 pm on uncomfortable seating when I was given a bed. 45 mins later same consultant told me to go home and contact the surgeon who did the op.

Next day I was back in agony and had to insist to the ambulance crew that they had to get me to Brighton. Turns out I did have escaped stones which your hospital missed.

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Responses

Response from Barbara Bray, Chief of Surgery, Surrey and Sussex Healthcare NHS Trust

Dear hoppingmadwife

I am very sorry to hear that your experience at our hospital was not what we would have wished. If you will email me your details and the name of the surgeon who did your gall bladder operation I will ask him to contact you with an explanation.

regards

Barbara Bray

barbara.bray@sash.nhs.uk

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Update posted by hoppingmadwife (the patient)

Thank you for your response. I was taken to your hospital as ambulance service must not pass a hospital. The surgery was performed at Haywards Heath who do not have any surgeons in this field on call. What upset me most was being told I had to be admitted to your hospital, then after 11+ hours sitting in acute discomfort being told to go home without the problem solved. The fact that the gastric surgeon on call in A&E thought it was escaped stones from the op, being turfed out without further investigation was a shock. The next day I again had to call 999 due to being in such pain and after major negotiations between Haywards Heath, Ambulance control & my husband I was admitted to Brighton, who actually gave me an MRI scan & found the stray stones.