"Nurses need to show more compassion"

About: Hairmyres Hospital

(as a carer),

I care for someone disabled as a result of a brain injury. I feel like I have been treated as a second class patient. I think Harmyres Hospital needs to be cleaned fully. I feel the staff need retraining and in my opinion taught how to show compassion to the relatives of patients like myself. If they don't want to nurse patients then I think they should change their jobs.

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Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Dear wee nellie,

Thank you for telling us about your experience, I am sorry to hear that it was a negative one.

NHS Lanarkshire joined Patient Opinion in May 2013 and we have been responding to submissions since then.

I would like to acknowledge your submission which was posted before we became a member. I would be happy to hear from you again through Patient Opinion or you can go to the “Contact Us” section of the NHS Lanarkshire website to see the other ways to get in touch www.nhslanarkshire.org.uk

I hope any subsequent experiences with NHS Lanarkshire have been more positive.

Kind regards

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