"Amazing team"

About: Christchurch Hospital

If I could give it more that 5* I would. I have had a phobia of blood tests (I'm fine with needles) since the age of about 10 after having some very bad experiences. It was so bad that I had refused to have any tests done for 20 odd years and even refused to have an operation due to this.

The middle of last year I did not have much of a choice and had to have a test done, to get me through I had to take strong medication just to walk into the waiting room and I was still crying, sweaty and sick.

After visiting Christchurch pathology department a couple of times, the staff slowly built up my confidence through listening to how I wanted it taken and talking to me with care.

I and my family are now proud to say I am over my phobia, ok I still do not like them but can manage it without drugs. This is all because of the amazing team which I would like to thank them for helping me over come this issue many professional people have failed to do.

Story from NHS Choices

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Response from Christchurch Hospital

Dear Emma Channing

I was moved by the feedback you gave about the Phlebotomy Service and have shared it with the Phlebotomy Manager who will relay a sincere well done to the Christchurch team for their professionalism and personal contribution during their daily duties and has asked me to say

“We are all very pleased to see that we have contributed significantly and helped another person to overcome their personal phobias so smoothly”.

Phobias can have such a disruptive impact on daily life and I am sorry to hear that yours has affected 20 years of your life.

It is rewarding to know that through the professionalism of a dedicated team they have been able to help you so greatly and I hope your account will encourage others to use the Phlebotomy Service at Christchurch.

Thank you again for sharing such a positive outcome to a long-standing personal issue.


Sue Mellor

Head of Patient Engagement

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