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Emergency department

Story from nhs.uk

"Emergency department"

About: Central Manchester University Hospitals NHS Foundation Trust

Fantastic care today for my 90 year old

Mother.

My mum has dementia- every member of the staff treated her with dignity and respect- fantastic care delivered with warmth and care- and all on a bank holiday. Well done

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Responses

Response from Amy McCawley, Patient Experience Team, Manchester University NHS Foundation Trust 7 years ago
Amy McCawley
Patient Experience Team,
Manchester University NHS Foundation Trust

Submitted on 04/05/2016 at 13:11
Published on Care Opinion at 15:18

Thank you for taking the time to post your kind comment on the NHS Choices Website. We were pleased to read that your mother was treated with respect and dignity whilst visiting the Accident and Emergency Department at the Manchester Royal Infirmary. Maintaing the Dignity of all patients is of the utmost importance to the Trust. We were especially pleased that you felt that your mother was provided with a good level of care and that our staff contributed to a positive experience for you both. We will pass your feedback on the the Operational Manager of the Accident and Emergency Department so that it can be shared with the wider staff.

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