"rude physiotherapist"

About: Sandwell and West Birmingham Hospitals NHS Trust

I visited a physiotherapist at Sandwell hospital and was very upset after the rude comments they made about my condition. The person was very obnoxious and really upset me. I shall not be returning for my follow up appointment and will ask if I can see a different physio.

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Responses

Response from Sandwell and West Birmingham Hospitals NHS Trust

I am very sorry that you were upset. This is unacceptable and we would like to look into this issue further to make sure it gets sorted. Please email our Patient Advice and Liaison Services (PALS) team at swb-tr.pals@nhs.net and someone will contact you ASAP in order to advise you. I wish you well and apologise again for your experience, Toby Lewis, Chief Executive.