"You will need to manage your own care so be..."

About: Royal Blackburn Hospital

To begin with, the latest CQC report (2014) is 'requires improvement', not 'good' as suggested by the NHS choices site.

Currently complaining so will avoid specific details, but we are very dissatisfied with:

Maintenance and communication of medical records

Ward management

Clinical supervision

Care planning and monitoring

Feedback on progress of care plans

Continuity of care and communication/handover amongst care teams

Communication with patient and carers

Medicines management and safety

Delegation of tasks to non-clinical staff, eg taking blood samples

Understanding of needs of elderly patients with multiple health conditions

Appropriateness of language and attitudes of some nursing, care-assistant and ancillary staff

Responsiveness to concerns and complaints


There are so many concerns I would actively warn against using these services without rapid, evidenced improvement. If you or your family have to use these services make sure a named, senior person at the hospital takes responsibility for the care plan, explains it to you, monitors it and keeps you up to date and convinces you of the benefit and safety of every element of it.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Thank your for your feedback regarding Orthopaedics at Royal Blackburn Hospital and thank you for taking the time to do so.

I am so sorry that you are dissatisfied with several aspects of care.

I note you are currently complaining and so your concerns will be investigated by our Customer Relations Team, but if i can be of any assistance at all please do not hesitate to contact me (Helen Ritchie) on 01254 734471 or at helen.ritchie@elht.nhs.uk.

Also, thank you for pointing out the CQC report rating for 2014- I am in discussion with NHS Choices regarding this and am awaiting their feedback.

Many thanks

Helen Ritchie

Senior Patient Experience Facilitator

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