"My mother's care"

About: East Surrey Hospital / General medicine

(as a relative),

My Mother was taken into East Surrey hospital on the 31st March suffering a severe stroke. She was 90 years old. She was attended to quickly with kindness and we were kept very well informed.

She was moved to Chaldon (stroke) Ward. She never regained her speech or movement in her left side. She eventually suffered from an internal bleed and passed away.

The last two weeks of her life, my mother was cared for with such care, compassion, respect, professionalism and good humour that I was totally humbled.

I stayed with her in her room for the last week of her life. The Doctors, nurses and entire team looked after my needs and supported and our whole family beyond anything we could have reasonably expected.

I cannot thank the team enough for being there in every respect when my mother's life ended.

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Responses

Response from Dr. Natalie King, Clinical Lead for Acute Medicine, Surrey and Sussex Healthcare NHS Trust

Thank you so much for writing this feedback at what must be a very difficult time. Please accept our sincere condolences for your loss.


I was very heartened to hear about the experience you have had during your late Mother's admission and that the care she received was of an excellent standard but moreover compassionate. I will pass on your feedback to the Stroke team

Thank you once again

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