About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
My 93 year old aunt was discharged yesterday from ward 45 . She arrived back home with the wrong care plan which the discharge coordinator had put in place for her . Not only that but they had also failed to fit a key safe ( or inform us that there had to be one ) so total confusion and distress ensued as the first carer was due that evening .and she lives alone. Luckily my husband located a b & q nearby and purchased and fitted it just minutes before the carer arrived . What should have been a gentle and pleasant welcome home turned out to be a day of stress for her and us . Nobody spoke to us in any detail about her needs and subsequent care plan and we feel very let down by the so - called discharge co-ordinating team . She is 93 and has been independent all her life , everybody deserves to be informed especially the vulnerable . .We would like to know why this was allowed to happen .