"It's scary that these people are responsible..."

About: Basildon University Hospital

Absolute shambles, been waiting a month for MRI test results. First I heard nothing so I called them, they had the results and had not bothered to do anything with them. They said they cannot give me the results and I either need to make an appointment with them (last one took months to get) or with my GP. I said I would go see my GP, they said they will send the results 1st class. A week later my GP has received nothing. The stress and worry waiting for results is bad enough without having to chase around trying to get them.

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Response from Basildon University Hospital

We are sorry to hear that you are not happy with the time taken to receive your results from Basildon and Thurrock University Hospitals NHS Foundation Trust. Your comments have been shared with the department concerned. Can we also encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441.

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