"im hurting the lady that worked ..."

About: Darlington Memorial Hospital

(as the patient),

Anything else?

im hurting the lady that worked for the NHS deliberately lifted the back of my wheelchair up high by the handles and smacked it down saying 'for goodness sake' as she took off with me when i didnt want her too and had asked her a second time politely and calmly could i please wait with my husband while he fills in the carers form (the one he should have been given anyway) she has made me immobile now and she hurt me sooo much i couldnt do the spine mri scan and was crying through the pelvis one.

Tried to make a complaint about the physical non visual harm she had caused as there were many witnesses but the receptionist gave me wrong leaflet.

Additionally on the way out, tearful and polite i told her quitely and calmly she had hurt my lower back she looked at me and tutted loudly and rolled her eyes as if i was a kid being naughty, no apology for the abuse whatsoever i liken it to if i had deliberately smacked her in the face so why has she been allowed to do that violent abuse to me. She should have read my notes, i mean i was in a wheelchair anyway!

she didnt care she had me screaming and in tears in the waiting room either...

she had no right to attack and hurt me physically like that or take me away when i was unwilling, just because i cannot walk does not mean i should be forced somewhere which was pointless anyway... as i would have needed Rob anyway and his help, and because i asked her twice nicely to take me back thats the abuse and violence i received, she was from darlington hospitals MRI, many witnesses and i have her name.

Never have i been attacked like this by NHS staff, ever!

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Responses

Response from Darlington Memorial Hospital

I am extremely sorry to that you have had such a negativ experience at Darlington Memorial Hospital. We take any feedback from patients very seriously and I would like to ask you to contact the hospital's Patient Advice and Liaison Service on 01325 743887 so that we can discuss your experience in more detail and work towards making any improvements needed.

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