"Poor Stay Ward F5"

About: North Manchester General Hospital

Manchester General Hospital part of the Pennine Acute NHS hospitals.

An agreement between the ward manager on F5 and their manager –matron-was agreed in principle with the senior Clinical Lead manager over anesthetics –matron-and surgery changed the rules, so no one could or would get the blame for very poor nursing when the ward manager was on leave during my two day on their ward.

I do not believe that the senior manager will or be allowed to do an appropriate investigation. I have told them that they are passing the buck and that is not professional

They replied by email that I could make a formal complaint if I wanted to. I replied at the meeting between the two sisters and myself that I did not wish to go down that line then or now.

Sadly no reply from them and they appear to have taken what I had said in respectful way in an unripe way.

I do not blame either manager for what happened on ward F5.

Yours sincerely,


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Response from North Manchester General Hospital

I am sorry that you remain dissatisfied with the care you received whilst on Ward F5. I am aware that you have had a meeting and can confirm that your concerns have been dealt with formally through our complaints process and a formal response will be forwarded to you.