"Excellent care by Ward 3 and surgical team"

About: Northumbria Specialist Emergency Care Hospital

I was taken to Northumbria in the early hours on 20th April by blue light ambulance with an acute bowel obstruction, a usual occurrence with someone like myself with a long history of Crohns Disease.

I was accompanied by my husband and my mum.

The staff in A&E were attentive and very helpful.

They were busy but kept my relatives informed and called the on call surgical registrar who attended to me in A&E and admitted me to Ward 3.

I spent two days on Ward 3 under the care of the colorectal team and I cannot say a bad word about my stay.

I am so grateful to the doctors, nurses, health care assistants, pharmacy team, the nutritional advisors and the domestic staff.

They all worked well to make sure that I was comfortable and kept informed at all times.

I had been admitted to the same ward in June 2015 just after Northumbria opened and I was very unimpressed with the ward but I can now say that they were teething problems and the ward is now well run and a credit to the sister and matron.

Please pass on my thanks to the whole team!

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Responses

Response from Northumbria Specialist Emergency Care Hospital

Dear Laura,

I am sorry to read about your recent flare up of your Crohns Disease, I can imagine how distressing this must have been for you and your family. We understand how important it is to provide ongoing support to those living with long-term conditions. It’s fantastic to read that every member of staff that you came into contact with did everything they could for you, both during your time in A&E and throughout your stay with us on Ward 3.

I know how much your review will mean to the team, and it’s comforting to know that you believe that there has been an improvement in the quality of our service since your last visit. We recognise that with the opening of a new hospital there was always the risk that we would encounter teething problems. Our teams have worked exceptionally hard throughout winter to ensure every patient receives the best quality of care possible. We will ensure the matron, sister and all members of the team have a chance to understand how much you appreciated their support.

All the best and take good care,

Annie,

Annie Laverty – Director of Patient Experience