"What a shame that visiting times ..."

About: Queen Victoria Memorial Hospital (Herne Bay)

(as a relative),

What could be improved

What a shame that visiting times are not on the website. Also if you ring on a Saturday the phone number on the website is not operating. So how does one know when to visit friends? It would be so easy to sort this out.

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Responses

Response from Queen Victoria Memorial Hospital

Hello, Thanks for taking the time to leave this comment. We are very sorry that your experience was not entirely satisfactory on this occasion. Each of our community hospitals now has a hospital booklet which includes details of visiting times and these are now available on our website. Apologies that your review was not acknowledged in a timely manner. It is now the responsibility of our Customer Care Team to respond to reviews on NHS Choices and we do our best to ensure that responses are posted within 24 hours. We hope that you will continue to give us feedback on the services we offer in the future. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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