About: Queen's Hospital (Romford)

Why do you not follow your own published statements on your own official hospital website and in your own published leaflet that accompanies the appointment letter and give the patient the date for their next appointment before they leave the department?

Do you know or even care how difficult it is not knowing when you will be seen again?

The only time this has been done properly was last July in urology, one out of 12 appointments.

That is really poor, to leave a cancer patient living without knowing when the next appointments are. As if it isn't bad enough knowing the cancer is incurable but no doctor can say how long you have, you don't even have the courtesy to follow,your own official policy for next appointments.

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Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience, I was very sorry to read the concerns that you have raised. If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can to try to answer any questions and resolve your concerns. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Nadeem Moghal

Medical Director

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